The platform that redesigns
your customer support
Lead capture, intent detection, multi-channel, persona settings and real-time analytics. Not just a chat tool — a complete customer success stack.
AI that captures leads, hands off to humans and speaks in your voice
It does more than answer questions. It filters out unqualified conversations, calls a human when needed, and behaves like your own brand.
Capture leads from conversations, follow up only with the right ones
The bot asks for contact details at the right moment; the summary lands in your inbox the instant the conversation ends (or in real time). You spend your time only on customers who are genuinely interested.
- Smart trigger: name and email are requested once intent is detected
- Automatic summary emailed to you when the conversation ends
- Unqualified chats are filtered out — only qualified leads reach you
- Open a ticket in Zendesk/Zoho or push it into your own flow via Zapier
Read the customer's intent, call in a human at the critical moment
Complaints, cancellations, refunds, an angry tone. Desteq scores customer intent in real time. When the threshold you set is crossed, it hands off to an agent automatically or sends an instant notification.
- Intent scoring: complaint, cancellation, purchase, technical support
- Threshold-based trigger — you decide where the line sits
- Automatic handoff or instant notification to an agent
- Handed over together with the complete conversation history
Your bot's personality, tone and sources are yours to control
Formal or friendly? Which documents should it answer from? Set it all from one panel, and always see which source produced which answer.
- Ready-made personas plus custom tone settings
- Add PDF, DOCX and URLs to the knowledge base
- Every answer shows the source it came from
- Fix what it learned wrong in one click
Answer wherever your customers are writing
Automatic replies over WhatsApp Business, Instagram DM and your own SMTP. Whichever channel the customer uses, Desteq works from the same knowledge.
- WhatsApp Business — official Meta Cloud API
- Instagram direct messages (beta)
- Email replies through your own SMTP/IMAP server
- Every channel converges in a single inbox
More control, more flexibility
Every detail you need to grow the operation, in one panel.
Multiple bots, separate scenarios
Create separate bots for sales, support and technical questions. Each one runs on its own knowledge and persona.
Knowledge base: PDF, DOCX, URL
Upload your documents and web pages in one click. The bot chunks the content automatically and cites its source in answers.
Model access by plan
GPT-4o and GPT-4.1 on standard plans, GPT-5 on advanced ones. Bring your own API key if you prefer.
Conversation insights
Intent accuracy, knowledge coverage and answer quality are scored; missing content is reported back to you.
Transparent message credits
See how many credits each answer spent. Balance, spending breakdown and per-model cost on one screen.
Answers in the customer's language
The bot replies in whatever language the customer writes in. The widget interface ships in Turkish, English, German, French and Spanish.
GDPR & KVKK document set
Data processing agreement, privacy notice and sub-processor list are published. A ready flow for data subject requests.
Zendesk, Zoho and Zapier
Open a ticket straight from a conversation, or connect your own workflow through Zapier. You can use your own SMTP server too.
Why Desteq instead of ChatGPT?
A general-purpose LLM does not run a customer support operation. Desteq was built for this from the start.
Comparison is based on publicly documented capabilities.
Works with Zendesk, Zoho, Zapier and your own SMTP
You don't have to replace your existing systems. Desteq works alongside them.
Automate your customer support today
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